All our products are for Personal use only and for Repair.
Due to the nature of Points and Schematics (non-tangible digital goods), it is not possible to “return” the product therefore we DO NOT offer refund or exchange after purchase is made. If you are having any issue with the file, trouble setup, or have any questions, please contact us, we will do our best to resolve the problem.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund on the following reasons:
Download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to our Website. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline;
Product not-as-described: such issues should be reported to our Website within 2 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website.
Complaints which are based merely on the customer’s false expectations or wishes are not honored and will results in BAN.